Frequently Asked Questions

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Here are some of the most common queries from our customers. We hope you find what you're looking for but, if not, please get in touch here.

Do Smart Electric radiators really save money?

Marketing material says that they will switch off when the set temperature in the room is reached, and also switch themselves off when the door or window is left open, saving wasted energy trying to maintain temperature in a room where the heat is escaping.  This is a very useful feature, if it works. Every Smart Electric Heater from ASH, is individually controlled, with its own thermostat, temperature selection and digital programmer, using between 1KW and 2KW to heat the room on initial switch on, depending on the radiator size. With our smart radiators, your electric energy will be used much more efficiently, the smart radiators use a dedicated heating management learning application to adjust the temperature according to the time of the day, presence, your lifestyle or the climate outside. 

Why replace Storage Heaters?

Old storage heaters do not have any temperature or timing controls, resulting in the house being too hot during the day and running out of heat at night when you need it most. Storage Heaters were developed more than 50 years ago to work on an Economy 7 tariff, Economy 7 electricity tariffs work alongside Economy 7 meters which is a two-tariff metered system, more expensive during the ‘on peak’ day period, and cheaper ‘off peak’ at night midnight to seven am. Utilities across the world have been moving very cautiously away from fossil fuels, over the past decade, with the vast majority adopting a passive approach to managing their portfolios and only a small share actively shifting to green energy. The low cost renewable electricity is now starting to replace fossil fuels:

  1. Electricity today has moved away from the old fossil fuel processes, with coal fired power stations decommissioned and replaced by wind and solar powered electricity, which now accounts for a massive 73% of total consumption that uses renewable and green electricity creation.
  2. The EU and British Governments adopted into Legislation ECODESIGN LOT 20 Regulations for all electric radiators, three years ago, and the ‘knowledge’ of this legislation has not been publicised, and its compliance in the manufacturing sectors has not been policed or monitored by British Government.

When a storage heater runs out of charge, from the very minute it stops charging, it begins to lose a large amount of heat until there’s nothing left, the charge runs out in average around 2pm, and your home will remain unheated until the following day. In a time when the scourge of fuel poverty shows little sign of abating, many tenants huddle around costly, and often inefficient storage heaters.

Need a new boiler? Should I replace my Gas, LPG boiler?

If your gas boiler is reaching the end of its working life, the decision to replace it with a new one, or to make the change to a green energy system is a big one. Especially with the current activity on climate change, with official government advice telling us that 80% of existing homes who are using gas, LPG heating will need to switch to low-carbon heating by 2050.

Boilers banned from 2025 - The British Government have already announced a total ban on any Gas boiler being installed into new built houses from 2025, which is just over 5 years away. This means all new build properties and currently doesn’t apply to refurbishments or to existing houses – but this could change in a flash of a new White Paper, for a new government wanting to maintain their ecology voters.

What are the Benefits of changing heating system?

There are many benefits to removing a fossil fuel heating system and replacing it with low-carbon electric central heating, not just in reducing carbon emissions, but in more accurate temperature control, individual temperature controls for each room, Wi-Fi controls for every radiator controlled via your smartphone, iPad or laptop, increased heat efficiency, and lower heating bills. There are also secondary benefits with no need for gas safety checks, boiler inspections, maintenance, repairs and water pipes leaks.

Will an electric towel rail heat my bathroom?

If space is a premium in your bathroom, or you have a large Hotel and need to get maximum benefit from your expenditure. Do you need to have a radiator and a towel heater in your bathroom or will one appliance do two jobs?

YES: One electric towel heater from ASH will do both jobs with only one cost. Our electric towel heaters are also very energy efficient radiators and will warm the bathroom to your selected temperature with an accuracy of 0.1 degrees. This is a massive benefit for small houses, Housing Associations, Hotels and Hospitals, where only one cost is necessary to provide energy efficient heating and safe towel drying in every bathroom.

Is it safe to leave heated towel rail on?

It might be a concern that you go to work leaving the heated towel rail switched on, and will it stay on all day using unnecessary energy. For any Hotel manager, this question is most important with guests leaving appliances switched on when they leave their rooms. So, is it safe to leave a towel rail switched on?

YES: All the ASH towel heaters have their own control programmer, where you can choose exactly how many minutes it should stay on after you leave the room or leave the house. In fact, our towel heaters are so smart, that they will switch themselves off when they detect no further movement in the room, or a door or window left open, saving you energy and saving your employees time.

How much electricity does a towel rail use?

This is an important question when adding any new appliance to your home, business premises or Hotel and the ongoing costs are a big consideration. Here is the answer to how much electricity does a towel radiator use?

Up to 30% LESS:  ASH Towel Heaters use up to 30% LESS energy than other brands, reducing the cost of energy bills and compliant with ECO design – Lot 20 European Regulations. Here is why they are so efficient:

  1. Gauge energy consumption: An automatic indicator is built into the design, showing the level of energy consumption being used in real time, according to the temperature setting.
  2. Power consumption indicator. Showing the estimated amount of energy consumed in kWh since your last bill.
  3. Opened window detection: Automatic switching to off (frost protection mode) when the device detects a significant drop in temperature from an open door or window.
  4. 7 day and daily Programming. You can programme each day of the week differently, to be on more at weekends when the family is home, and with five different settings, ranging from on and offset times, to non-stop Comfort, or non-stop Eco savings.

Do Heated Towel Rails have Eco-design compliant Thermostats?

An important question before you make a purchase online or in a shop that could be disastrous if you just assume that heated towel rails are all the same. So, make sure you ask the question: Does it have a built-in thermostat?

YES: Every Towel heater manufactured by ASH has much more than just a thermostat. It has a programmer to set a 7-day programme giving you endless choice of low background heat, warm comfort heat or on and off times as you wish according to your presence in the house and family needs. You will have precision accuracy over the temperature you desire and total control It complies with all EU Standards of safety and efficiency and is the ONLY towel radiator available in the UK to comply with ECO Design and Lot 20 Regulations.